Marlene Amorim
Associate professor, Universidade de Aveiro, Aveiro, Portugal
Research Interests: Service Operations; Service Quality; Customer Participation; Customer Interaction; Future Competence
Andres Navarro-Galera
Professor, Universidad de Granada, Granada, Spain
Research Interests: Accounting; Financial Reporting; Public Sector; Governance; Public Management; Financial Accounting; Financial Statement Analysis; Corporate Solvency and Transparency